AWS Case Study

Client Overview

AWS Amazon, a global leader in cloud computing and technology services, required a scalable recruitment solution to meet a surge in hiring demands across technical and non-technical roles. AWS needed a flexible, high-performing recruitment team focused on delivering diverse, high-caliber talent while supporting a seamless hiring experience.

Challenge

AWS faced substantial recruitment needs, requiring both rapid sourcing and effective candidate management across various functions. With a focus on quality, diversity, and efficient processes, AWS sought a partner capable of deploying a consistent, scalable team to support hiring goals over a full year.

Solution: Recruiter-On-Demand Model

Sustainable Talent implemented a Recruiter-On-Demand (ROD) model to meet AWS’s specific needs. This model provided 42 dedicated recruiters—with some focused-on sourcing and others on client-facing recruitment. The model enabled targeted, agile support to meet AWS’s diverse hiring requirements. Key components of the solution included:

1. Dedicated Sourcing and Client-Facing Teams: Specialized Sourcers focused on identifying and engaging top talent, while client-facing recruiters managed the entire candidate journey, providing a smooth experience for AWS’s hiring managers.
2. Enhanced Diversity-Focused Sourcing: Sustainable Talent applied strategic sourcing methods to attract a broader, more diverse talent pool. This led to an increase in diverse hires by 30%, supporting AWS’s commitment to inclusion and creating a richer pipeline.‍
3. Agile Scaling for Flexible Support: Sustainable Talent’s team adapted to AWS’s needs, scaling up during peak hiring periods and maintaining steady support for long-term projects.

Roles Filled and Recruitment Success Metrics

Over the year-long partnership, Sustainable Talent supported AWS in filling critical technical and non-technical positions, including:

• Technical Roles: Cloud Engineers, Solutions Architects, DevOps Engineers, and Data Analysts.
• Non-Technical Roles: Program Managers, Marketing Specialists, Customer Success Managers, and Financial Analysts.

Results

1. Increased Diversity Hiring: By leveraging targeted sourcing methods, Sustainable Talent increased AWS’s diverse hiring rate by 23%, providing AWS with a more inclusive and representative workforce that aligns with its diversity goals.
2. Reduction in Time-to-Fill: The Recruiter-On-Demand model reduced time-to-fill by 36%, allowing AWS to onboard talent more quickly and reduce gaps in critical project roles. Weekly feedback loops and interview blitzes were instrumental in streamlining the recruitment process.
3. Improved Hiring Manager Satisfaction: Sustainable Talent’s client-facing recruiters delivered an exceptional candidate experience, resulting in an increase in hiring manager satisfaction scores by 18%. Hiring managers reported high satisfaction with candidate quality, cultural fit, and the efficiency of the overall recruitment process.

Client Feedback

“Stephanie and her team at Sustainable Talent continue to provide amazing service and recruiting professionals for my team. Sustainable is all about customer experience, ensuring the success of any project they’re assigned and very capable when scaling to meet demand on short notice or for the longer term. I will continue to make Stephanie and her team my first stop for RPO, Contract support, and permanent placement needs. Working with Stephanie and her team continues to be a pleasure and will always be my first stop for support.”
— Giulio Santorio, Senior Global PM, AWS

Impact for Future Partnerships

This case study underscores Sustainable Talent’s ability to deliver agile, high-impact recruitment solutions that prioritize diversity, efficiency, and client satisfaction. The Recruiter-On-Demand model enabled AWS to meet extensive hiring goals, enhance workforce diversity, reduce time-to-fill, and significantly boost hiring manager satisfaction.

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